NTL Call Center Agent Jobs 2025 – NADRA Islamabad

Job Opportunity: NADRA Technologies Limited (NTL) Career Opportunity 2025

NADRA Technologies Limited (NTL), a subsidiary of NADRA Pakistan, is a fast-growing organization offering technology-driven services across the country. To strengthen its customer support team, NTL is looking for passionate and experienced individuals to join as Call Center Agent. This role provides a great opportunity to work in a dynamic environment and contribute to enhancing customer satisfaction.

Available Position

Position Title: Call Center Agent
Number of Vacancies: 1
Maximum Age Limit: 28 years (inclusive of relaxation)

Eligibility Criteria

Educational Qualifications

Bachelor’s degree from a reputable university.
Attested degree from HEC is mandatory at the time of interview.

Age Limit

Maximum: 28 years (5 years’ age relaxation already included).

Professional Experience

Minimum 3 years of professional experience.
Prior experience in a call center or customer service role is preferred.
Experience in handling billing inquiries, troubleshooting, and technical support will be a strong advantage.

Skills & Competencies

Strong interpersonal, communication, and problem-solving skills.
Ability to handle customer complaints via phone and email with empathy and patience.
Active listening and effective complaint resolution.
Typing speed with accuracy and attention to detail.
Proficiency in MS Office & VICIDIAL.
Ability to multi-task and manage high call volumes.
Flexibility to work in rotational shifts.

Job Type

Contract-based (initially 3 years, extendable if required).
6-month probation period.

Job Location

Islamabad – Regional Head Office, G-10, Mauve Area.

How to Apply

Only online applications will be accepted.
Submit your application through: https://careers.nadra.gov.pk
Application Deadline: 23rd September 2025.
Only shortlisted candidates will be contacted for test/interview.

Terms & Conditions

Management reserves the right to accept/reject any application without assigning a reason.
False information will result in disqualification.
Medical fitness and character certificates are required from the selected candidate.
Government/Semi-Government employees must provide NOC at the time of application.
No TA/DA will be admissible for test/interview.
Females, minorities, differently-abled individuals, and transgender candidates are strongly encouraged to apply.
Mobile phones, smartwatches, and electronic gadgets are not allowed during test/interview.

Important Notes

This is a contractual role with no claim to permanent employment. The position offers professional growth, exposure to advanced call center systems, and the chance to be part of NTL’s expanding service platform.
Contact Information:
HR Department
NADRA Technologies Limited (NTL)
Regional Head Office, Mauve Area, G-10, Islamabad
Phone: 051-88812756